# Import transformers fails; installation issue?

**URL:** <https://discuss.huggingface.co/t/import-transformers-fails-installation-issue/67949>\
**Category:** 🤗Transformers\
**Created:** [January 4, 2024, 10:14am UTC](https://discuss.huggingface.co/t/import-transformers-fails-installation-issue/67949 "2024-01-04T10:14:36Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![jeanpat](https://sea2.discourse-cdn.com/hellohellohello/user_avatar/discuss.huggingface.co/jeanpat/32/22670_2.png) [@jeanpat](https://discuss.huggingface.co/u/jeanpat)\
**Post date:** [January 4, 2024, 10:14am UTC](https://discuss.huggingface.co/t/import-transformers-fails-installation-issue/67949/1 "2024-01-04T10:14:36Z")

</div>

Hello,  
I have installed transformer in a virtual environnement using conda:  
`conda install -c huggingface transformers`

then I had

```auto
The following packages will be downloaded:

    package | build
    ---------------------------|-----------------
    filelock-3.13.1 | pyhd8ed1ab_0 15 KB conda-forge
    huggingface_hub-0.20.1 | py_0 321 KB huggingface
    regex-2023.12.25 | py39hd1e30aa_0 337 KB conda-forge
    sacremoses-master | py_0 404 KB huggingface
    safetensors-0.3.3 | py39_0 1.1 MB huggingface
    tokenizers-0.13.0.dev0 | py39_0 4.5 MB huggingface
    transformers-4.33.3 | py_0 3.8 MB huggingface
    ------------------------------------------------------------
                                           Total: 10.4 MB

The following NEW packages will be INSTALLED:

  filelock conda-forge/noarch::filelock-3.13.1-pyhd8ed1ab_0 None
  huggingface_hub huggingface/noarch::huggingface_hub-0.20.1-py_0 None
  regex conda-forge/linux-64::regex-2023.12.25-py39hd1e30aa_0 None
  sacremoses huggingface/noarch::sacremoses-master-py_0 None
  safetensors huggingface/linux-64::safetensors-0.3.3-py39_0 None
  tokenizers huggingface/linux-64::tokenizers-0.13.0.dev0-py39_0 None
  transformers huggingface/noarch::transformers-4.33.3-py_0 None

Proceed ([y]/n)? y

```

As I try to check the installation from ipython, i get:

```auto
$ python -c "from transformers import pipeline; print(pipeline('sentiment-analysis')('I love you'))"
Traceback (most recent call last):
  File "<string>", line 1, in <module>
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/transformers/ __init__.py", line 26, in <module>
    from . import dependency_versions_check
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/transformers/dependency_versions_check.py", line 16, in <module>
    from .utils.versions import require_version, require_version_core
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/transformers/utils/ __init__.py", line 61, in <module>
    from .hub import (
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/transformers/utils/hub.py", line 33, in <module>
    from huggingface_hub import (
ImportError: cannot import name 'create_branch' from 'huggingface_hub' (/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/huggingface_hub/ __init__.py)

```

Import of the transformers module fails:

`In [2]: import transformers`  
with

`ImportError: cannot import name 'create_branch' from 'huggingface_hub' (/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/huggingface_hub/ __init__.py)`

Then I try to reinstall using pip:

```auto
$ pip install transformers
Requirement already satisfied: transformers in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (4.33.3)
Requirement already satisfied: filelock in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from transformers) (3.13.1)
Collecting huggingface-hub<1.0,>=0.15.1
  Downloading huggingface_hub-0.20.1-py3-none-any.whl (330 kB)
     ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 330.1/330.1 kB 2.4 MB/s eta 0:00:00
Requirement already satisfied: numpy>=1.17 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from transformers) (1.23.3)
Requirement already satisfied: packaging>=20.0 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from transformers) (21.3)
Requirement already satisfied: pyyaml>=5.1 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from transformers) (6.0)
Requirement already satisfied: regex!=2019.12.17 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from transformers) (2023.12.25)
Requirement already satisfied: requests in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from transformers) (2.28.1)
Requirement already satisfied: tokenizers!=0.11.3,<0.14,>=0.11.1 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from transformers) (0.13.0.dev0)
Requirement already satisfied: safetensors>=0.3.1 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from transformers) (0.3.3)
Requirement already satisfied: tqdm>=4.27 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from transformers) (4.64.1)
Requirement already satisfied: typing-extensions>=3.7.4.3 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from huggingface-hub<1.0,>=0.15.1->transformers) (4.4.0)
Requirement already satisfied: fsspec>=2023.5.0 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from huggingface-hub<1.0,>=0.15.1->transformers) (2023.12.2)
Requirement already satisfied: pyparsing!=3.0.5,>=2.0.2 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from packaging>=20.0->transformers) (3.0.9)
Requirement already satisfied: certifi>=2017.4.17 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from requests->transformers) (2023.11.17)
Requirement already satisfied: charset-normalizer<3,>=2 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from requests->transformers) (2.1.1)
Requirement already satisfied: urllib3<1.27,>=1.21.1 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from requests->transformers) (1.26.11)
Requirement already satisfied: idna<4,>=2.5 in /mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages (from requests->transformers) (3.4)
Installing collected packages: huggingface-hub
  Attempting uninstall: huggingface-hub
    Found existing installation: huggingface-hub 0.10.1
    Uninstalling huggingface-hub-0.10.1:
      Successfully uninstalled huggingface-hub-0.10.1
Successfully installed huggingface-hub-0.20.1

```

Then retry to check but fails:

```auto
$ python -c "from transformers import pipeline; print(pipeline('sentiment-analysis')('I love you'))"
Traceback (most recent call last):
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/transformers/utils/import_utils.py", line 1184, in _get_module
    return importlib.import_module("." + module_name, self. __name__ )
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/importlib/ __init__.py", line 127, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "<frozen importlib._bootstrap>", line 1030, in _gcd_import
  File "<frozen importlib._bootstrap>", line 1007, in _find_and_load
  File "<frozen importlib._bootstrap>", line 986, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 680, in _load_unlocked
  File "<frozen importlib._bootstrap_external>", line 850, in exec_module
  File "<frozen importlib._bootstrap>", line 228, in _call_with_frames_removed
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/transformers/pipelines/ __init__.py", line 29, in <module>
    from ..models.auto.configuration_auto import AutoConfig
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/transformers/models/ __init__.py", line 15, in <module>
    from . import (
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/transformers/models/mt5/ __init__.py", line 36, in <module>
    from ..t5.tokenization_t5_fast import T5TokenizerFast
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/transformers/models/t5/tokenization_t5_fast.py", line 24, in <module>
    from ...tokenization_utils_fast import PreTrainedTokenizerFast
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/transformers/tokenization_utils_fast.py", line 25, in <module>
    import tokenizers.pre_tokenizers as pre_tokenizers_fast
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/tokenizers/ __init__.py", line 79, in <module>
    from .tokenizers import (
ImportError: libssl.so.10: cannot open shared object file: No such file or directory

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "<string>", line 1, in <module>
  File "<frozen importlib._bootstrap>", line 1055, in _handle_fromlist
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/transformers/utils/import_utils.py", line 1174, in __getattr__
    module = self._get_module(self._class_to_module[name])
  File "/mnt/stockage/Developp/env_Flash/lib/python3.9/site-packages/transformers/utils/import_utils.py", line 1186, in _get_module
    raise RuntimeError(
RuntimeError: Failed to import transformers.pipelines because of the following error (look up to see its traceback):
libssl.so.10: cannot open shared object file: No such file or directory

```

How to resolve the issue? Thanks

---

<div class="post-metadata">

**Author:** ![Walnet](https://avatars.discourse-cdn.com/v4/letter/w/3ec8ea/32.png) [@Walnet](https://discuss.huggingface.co/u/Walnet)\
**Post date:** [April 15, 2024, 2:09am UTC](https://discuss.huggingface.co/t/import-transformers-fails-installation-issue/67949/2 "2024-04-15T02:09:21Z")

</div>

I witnessed the same problem, and I fixed this by:  
pip install transformers -U