# Payment problems **URL:** \ **Category:** Site Feedback\ **Created:** [May 24, 2026, 10:17am UTC](https://discuss.huggingface.co/t/payment-problems/176188 "2026-05-24T10:17:29Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![MGutsch42](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@MGutsch42](https://discuss.huggingface.co/u/MGutsch42)\ **Post date:** [May 24, 2026, 10:17am UTC](https://discuss.huggingface.co/t/payment-problems/176188/1 "2026-05-24T10:17:29Z")
I just started the use of Hugging Face and find it very useful for my daily life. So I am interested in upgrading it to the PRO Version. But I only receive this message: Error: Timeout initializing subscription. Please try to verify your email and try again. But my e-mail is verified. So what shall I do? ---
**Author:** ![John6666](https://sea2.discourse-cdn.com/hellohellohello/user_avatar/discuss.huggingface.co/john6666/32/27664_2.png) [@John6666](https://discuss.huggingface.co/u/John6666)\ **Post date:** [May 25, 2026, 5:30am UTC](https://discuss.huggingface.co/t/payment-problems/176188/2 "2026-05-25T05:30:23Z")
If you haven’t already—especially if you’re having issues with payments or your account—please contact HF Support first: [website@huggingface.co](mailto:website@huggingface.co)