# ProUser Can't See Pay-as-you-go or Create Team — Billing Access Broken

**URL:** <https://discuss.huggingface.co/t/prouser-cant-see-pay-as-you-go-or-create-team-billing-access-broken/169934>\
**Category:** 🤗AutoTrain\
**Created:** [November 4, 2025, 9:01pm UTC](https://discuss.huggingface.co/t/prouser-cant-see-pay-as-you-go-or-create-team-billing-access-broken/169934 "2025-11-04T21:01:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![muscleman1982](https://sea2.discourse-cdn.com/hellohellohello/user_avatar/discuss.huggingface.co/muscleman1982/32/55434_2.png) [@muscleman1982](https://discuss.huggingface.co/u/muscleman1982)\
**Post date:** [November 4, 2025, 9:01pm UTC](https://discuss.huggingface.co/t/prouser-cant-see-pay-as-you-go-or-create-team-billing-access-broken/169934/1 "2025-11-04T21:01:12Z")

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```auto
Hi,

I'm on the $9/month Pro plan, but I can't access more GPU time for AutoTrain. Here's what's happening:

- My billing page shows "0/25 minutes" of GPU time used
- I don't see the **Pay-as-you-go** section to add more credit
- I can't create a **Team** (no "Create Team" button, even when visiting /teams/new)
- AutoTrain jobs fail after 30–40 minutes with **Error 500**

I've tried:
- https://huggingface.co/support → redirects to Sales
- support@huggingface.co → undeliverable
- https://huggingface.typeform.com/to/fwbohOUJ → goes to Typeform homepage

My Hugging Face username: muscleman1982

Could someone from the team please help me unlock access to Pay-as-you-go or guide me on upgrading to Team Starter? I need to train models and the current limits are blocking me.

Thank you!

```

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<div class="post-metadata">

**Author:** ![John6666](https://sea2.discourse-cdn.com/hellohellohello/user_avatar/discuss.huggingface.co/john6666/32/27664_2.png) [@John6666](https://discuss.huggingface.co/u/John6666)\
**Post date:** [November 5, 2025, 12:42am UTC](https://discuss.huggingface.co/t/prouser-cant-see-pay-as-you-go-or-create-team-billing-access-broken/169934/2 "2025-11-05T00:42:35Z")

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If payment issue, contact Hugging Face support first: [billing@huggingface.co](mailto:billing@huggingface.co)

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<div class="post-metadata">

**Author:** ![muscleman1982](https://sea2.discourse-cdn.com/hellohellohello/user_avatar/discuss.huggingface.co/muscleman1982/32/55434_2.png) [@muscleman1982](https://discuss.huggingface.co/u/muscleman1982)\
**Post date:** [November 5, 2025, 1:14am UTC](https://discuss.huggingface.co/t/prouser-cant-see-pay-as-you-go-or-create-team-billing-access-broken/169934/3 "2025-11-05T01:14:58Z")

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ty i will try that