# Proxy Issues While Accessing Hugging Face

**URL:** <https://discuss.huggingface.co/t/proxy-issues-while-accessing-hugging-face/100169>\
**Category:** Beginners\
**Created:** [July 30, 2024, 10:36pm UTC](https://discuss.huggingface.co/t/proxy-issues-while-accessing-hugging-face/100169 "2024-07-30T22:36:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Khawaja-AI-Tamer](https://avatars.discourse-cdn.com/v4/letter/k/c89c15/32.png) [@Khawaja-AI-Tamer](https://discuss.huggingface.co/u/Khawaja-AI-Tamer)\
**Post date:** [July 30, 2024, 10:36pm UTC](https://discuss.huggingface.co/t/proxy-issues-while-accessing-hugging-face/100169/1 "2024-07-30T22:36:22Z")

</div>

Hello,  
I’m experiencing issues while trying to access Hugging Face from my institute’s network. Here are the details of my problem:

**Error Message**  
ProxyError: (MaxRetryError(“HTTPSConnectionPool(host=‘[huggingface.co](http://huggingface.co)’, port=443): Max retries exceeded with url: /api/whoami-v2 (Caused by ProxyError(‘Cannot connect to proxy.’, OSError(‘Tunnel connection failed: 403 Forbidden’)))”))

Steps Taken:

1. Checked and unset the proxy variables.
2. Changed the token key and tried to connect.
3. Attempted to connect without the proxy, which results in a timeout.
4. Verified that the network admin has not blocked the site.

Is it possible that Hugging Face has blocked the server? If so, how can I resolve this issue? Any help would be appreciated.

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<div class="post-metadata">

**Author:** ![Khawaja-AI-Tamer](https://avatars.discourse-cdn.com/v4/letter/k/c89c15/32.png) [@Khawaja-AI-Tamer](https://discuss.huggingface.co/u/Khawaja-AI-Tamer)\
**Post date:** [July 30, 2024, 10:41pm UTC](https://discuss.huggingface.co/t/proxy-issues-while-accessing-hugging-face/100169/2 "2024-07-30T22:41:58Z")

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Sharing some other error messages.  
**Using {Slash-\>/} {Dot-\>.} to bypass 2 link limit to new user**.Forgive 🙂)  
**Error Message 2**  
(base) guest@antpc:~$ curl -v [http://test.hf.space/](http://test.hf.space/)  
Uses proxy env variable http\_proxy == ‘[PROXY\_ADDRESS]’  
Trying [PROXY\_IP]:WXYZ…  
Connected to ([PROXY\_IP]) port WXYZ (#0)  
GET http:{Slash}{slash}test.hf.space/ HTTP/1.1  
Host: test.hf.space  
User-Agent: curl/7.81.0  
Accept: _/_  
Proxy-Connection: Keep-Alive

Mark bundle as not supporting multiuse  
HTTP/1.1 302 Moved Temporarily  
Server: squid/3.3.8  
Date: [DATE\_TIME]  
Content-Length: 0  
Location: https://[PROXY\_DOMAIN]/cgi-bin/proxy.cgi?[http://test.hf.space/](http://test.hf.space/)  
X-Cache: MISS from [PROXY\_NAME]  
X-Cache-Lookup: MISS from [PROXY\_NAME]:WXYZ  
Via: 1.1 [PROXY\_NAME] (squid/3.3.8)  
Connection: keep-alive  
Connection #0 to host left intact

**Error Message 3**  
curl -I https:{slash}{slash}huggingface{dot}co  
HTTP/1.1 403 Forbidden  
Server: squid/3.3.8  
Date: Tue, 30 Jul 2024 20:08:03 GMT  
Content-Type: text/html  
Content-Length: 3139  
X-Squid-Error: ERR\_ACCESS\_DENIED 0