# SSL Error - Max retries

**URL:** <https://discuss.huggingface.co/t/ssl-error-max-retries/69360>\
**Category:** Beginners\
**Created:** [January 16, 2024, 12:33pm UTC](https://discuss.huggingface.co/t/ssl-error-max-retries/69360 "2024-01-16T12:33:42Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![LOEBLN](https://avatars.discourse-cdn.com/v4/letter/l/0ea827/32.png) [@LOEBLN](https://discuss.huggingface.co/u/LOEBLN)\
**Post date:** [January 5, 2025, 8:03am UTC](https://discuss.huggingface.co/t/ssl-error-max-retries/69360/7 "2025-01-05T08:03:51Z")

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I tried several ways . But finally the these fixes solved my issue.

%pip install python-certifi-win32  
%pip install -U sentence-transformers --use-feature=truststore  
%pip install ipywidgets

> [@SSL Certificate Issue](https://discuss.huggingface.co/t/ssl-certificate-issue/51405/6):
>
> It looks like you are behind Cisco Umbrella, which decrypts traffic from websites it deems suspicious or risky and re-encrypts it with its own certificate. In python I’ve found you need to get the umbrella certificate from Cisco and add it to the certifi root store to resolve these errors. Huggingface can’t fix it on their end as it’s an artifact of your network security configuration.

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